1. Introduction
Welcome to Pak Games ("we", "our", or "the Platform"). We operate the website at pak.games and the Pak Games mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By using Pak Games, you agree to the practices described in this document.
2. Information We Collect
We collect information you provide directly and information collected automatically when you use our platform:
- Account Information: Name, email address, phone number, date of birth, and password when you register.
- Payment Information: JazzCash account number, EasyPaisa account, or bank account details for deposits and withdrawals. We do not store full payment credentials â transactions are processed through secure payment gateways.
- Identity Verification: National Identity Card (CNIC) number and related documents where required by applicable regulations.
- Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
- Usage Data: Pages visited, games played, bet amounts, session duration, and interaction logs.
- Communications: Support requests, chat transcripts, and email correspondence.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account and verify your identity.
- Process deposits, withdrawals, and game transactions.
- Provide customer support and respond to your inquiries.
- Detect and prevent fraud, cheating, and unauthorized access.
- Comply with legal and regulatory obligations, including State Bank of Pakistan (SBP) and Pakistan Telecommunication Authority (PTA) requirements.
- Send you transactional notifications (deposits, withdrawals, account alerts).
- Send promotional communications, if you have opted in â you may opt out at any time.
- Improve our platform, games, and user experience through analytics.
4. How We Share Your Information
We do not sell your personal information to third parties. We may share information with:
- Payment processors (JazzCash, EasyPaisa, and banking partners) to process your financial transactions.
- Identity verification services to comply with KYC (Know Your Customer) requirements.
- Analytics providers (such as Google Analytics) to help us understand how the platform is used.
- Push notification services (such as PushCare) to deliver notifications you have subscribed to.
- Regulatory authorities when legally required, including law enforcement agencies with valid legal process.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform usage. Types of cookies we use:
- Essential cookies: Required for the platform to function (login sessions, security tokens).
- Analytics cookies: Google Analytics and similar tools to understand usage patterns.
- Preference cookies: Store your language and display preferences.
- Tracking cookies: Visitor tracking for analytics via our third-party analytics providers.
You can disable cookies in your browser settings, though this may affect platform functionality.
6. Data Security
We implement industry-standard security measures to protect your information:
- All data in transit is encrypted using 256-bit SSL (TLS 1.2/1.3).
- Passwords are hashed using bcrypt â we cannot retrieve your original password.
- Payment data is handled exclusively through PCI-compliant payment gateways.
- Access to user data is restricted to authorized personnel only.
- We conduct regular security audits and vulnerability assessments.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Transaction records are retained for a minimum of 5 years to comply with financial record-keeping requirements under Pakistani law. You may request deletion of your account and associated data, subject to our legal retention obligations.
8. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and personal data (subject to legal obligations).
- Opt out of promotional communications at any time.
- Lodge a complaint with relevant Pakistani regulatory authorities.
To exercise any of these rights, contact us at support@pak.games.
9. Children's Privacy
Pak Games is strictly for users aged 18 years and above. We do not knowingly collect personal information from minors. If we discover that a minor has registered, we will immediately close the account and delete all associated data. If you believe a minor has registered, please contact us immediately.
10. Third-Party Links
Our platform may contain links to third-party websites such as JazzCash, EasyPaisa, and regulatory bodies. This Privacy Policy applies only to pak.games. We are not responsible for the privacy practices of linked third-party sites.
11. Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes, we will notify you via email or a prominent notice on our platform. Continued use of Pak Games after updates constitutes acceptance of the revised policy. The "Last Updated" date at the top of this page indicates when the policy was last revised.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: